UX Researcher

New York, United States | Full-time | Partially remote

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You’re an enthusiastic and curious UX Researcher. You have an attention to detail and the ability to see larger trends in the data. And, above all else, if you want to join a global team that creates smart, creative, and effective solutions to complex business challenges, we would like to meet you!

Modus is a digital agency headquartered in New York City with offices in Buenos Aires and Manila. We’re an interdisciplinary group of motivated, dedicated professionals who don’t take things at face value. We uncover insights, imagine new possibilities, and create digital experiences that transform businesses and delight customers.

Our next UX Researcher will be an integral part of our growing User Experience team, working across a wide range of clients and projects.

Read on for details.

Responsibilities: 

This role is part of a growing team within a growing digital agency. It requires you to be both an exceptional research practitioner, and to help shape the way our research operations grow with the business. You’ll work across multiple clients and projects, helping teams gather insights that inform product strategy. You will bring the teams along on the journey of your discoveries and formulate your findings for presentation to our clients.

In addition to the value you will bring to our clients during project work, you will also play a role in developing and codifying our internal research processes and driving customer understanding for Modus marketing efforts.

To be successful in this role you should have: 

  • Demonstrated experience with research at every step of the product development cycle, informing both strategic and tactical decisions
  • Strong knowledge of both qualitative and quantitative research methods and how to combine them
  • Experience in conducting research in a fast-paced/agile environment
  • Prior experience with analytic tracking techniques to drive an iterative approach to continuous improvement
  • Experience wowing clients in an agency setting

Qualifications:

  • 4+ years of hands-on experience with a variety of qualitative and quantitative research techniques, along with the knowledge of when and why to apply them
  • Broad experience with both generative and evaluative methods
  • Excellent communication and presentation skills
  • Experience facilitating workshops or co-creation exercises
  • Able to show how your work has had a substantial impact
  • Experience with end-to-end research projects; from defining goals and objectives, recruiting, developing scripts or interview guides, conducting interviews, analyzing results, and sharing insights with stakeholders
  • Experience establishing and analyzing UX metrics
  • Ability to connect your research back to key strategic business objectives
  • Excellent presentation and storytelling skills that turn raw data into information that guides decision making

In addition to a competitive salary, Modus offers a great work environment, premium health care plan, training courses and certifications, the opportunity to work with the latest technologies, and other great benefits.

If you are self-motivated and enjoy being part of a diverse team of talented people who are helping to invent the digital future, apply now!