User Experience Director

USA | Full-time | Fully remote


You’re a driven, seasoned digital product strategist with a portfolio full of stunning and engaging digital solutions in the healthcare space. You are committed to representing the voice of the user, and you don’t settle for commonplace ideas. And, above all else, if you want to join a global team that creates smart, creative and impactful digital experiences that solve complex challenges for patients and healthcare providers, we would like to meet you!

Modus is a digital agency based in New York City with offices throughout the greater NY Metropolitan Area, Buenos Aires and Manila. We’re an interdisciplinary group of motivated, dedicated professionals who don’t take things at face value. We uncover insights, imagine new possibilities, and create digital experiences that transform businesses and delight customers.

Our next User Experience Director will be an integral part of our growing UX team, working with one of our industry-leading pharmaceutical clients.

Read on for details.


  • Lead co-design workshops and help define and guide the creative strategy to achieve the desired business and user goals
  • Spearhead user research programs consisting of stakeholder and user interviews, current state audits, competitive benchmarking, personas, and journey map development
  • Develop concepts and manage the execution of UX and UI designs for websites, mobile apps, and other B2B/B2C digital products
  • Work collaboratively within a cross-functional team (product management, UX, and technology) to deliver user-centric design solutions
  • Lead a UX team of researchers, UX designers, UI designers, and copywriters, through all stages of product development and improvement in a scaled agile working environment
  • Reviewing analytics to understand how users are interacting with digital products and identifying opportunities to support users and business objectives
  • Present research findings, concepts, and design rationale to the internal team, as well as externally to our clients

Skills and Requirements:

  • 9+ years of experience designing digital products, responsive websites, and desktop/mobile apps
  • 3+ years leading the UX and UI design component of at least 3-5 large omni-channel product development projects
  • Must have a portfolio of previous UX work that demonstrates attention to detail and a wide range of thoughtful user-centered solutions across multiple devices
  • Strong conceptual thinker who can translate business needs and user research into innovative, captivating digital experiences
  • Deep knowledge of user-centered design methodologies, UX research methods, UX best practices, and emerging technologies
  • Proven ability creating intuitive experiences through site architecture, navigation, functionality, interaction, and/or user interfaces
  • Experience leveraging web analytics data and SEO strategies to inform design decisions
  • Experience leading UX design of large digital projects with multiple scrum teams using agile methodologies
  • Strong self-management skills with ability to stay organized while juggling multiple projects and deadlines
  • Proactive communicator who can collaborate with remote teams and work autonomously to prioritize tasks and meet deadlines (previous experience working with remote teams is preferred)
  • Working knowledge of HTML, CSS, and other front-end technologies is a plus
  • Exceptional attention to detail
  • Advanced proficiency in design and prototyping tools, such as Sketch, InVision, Photoshop, Illustrator
  • BA/BS (or equivalent) required. Concentration in interaction design, visual communications, cognitive science, human factors, or related field a plus
  • Pharmaceutical industry experience is a plus

In addition to a competitive salary, Modus offers a great work environment, premium health care plan, training courses and certifications, the opportunity to work with the latest technologies, and other great benefits.

If you are self-motivated and enjoy being part of a diverse team of talented people who are helping to invent the digital future, apply now!