Client Engagement Lead

New York, United States | Full-time | Partially remote

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You’re a big thinker and relationship builder who knows how to manage and nurture client relationships that last. You’re hungry to guide and advise clients and internal teams as they define, design, develop, and market digital products. And, above all else, if you want to join a global team that creates smart, creative, and effective solutions to complex business challenges, we would like to meet you!

Modus is a digital agency headquartered in New York with offices in Buenos Aires and Manila. We’re an interdisciplinary group of motivated, dedicated professionals who don’t take things at face value. We uncover insights, imagine new possibilities, and create digital experiences that transform businesses and delight customers.

Our next Engagement Lead will be an integral part of our growing Client Services team, working across a wide range of clients and projects.

Read on for details.

Responsibilities: 

  • Advising corporate leaders
  • Growing client relationships and cultivating new opportunities
  • Overseeing digital consulting teams
  • Optimizing account revenue and profitability 
  • Facilitating internal problem-solving, challenging hypotheses, and presenting clear recommendations to the client with thoughtful supporting evidence
  • Working with the creative and engineering teams to drive strategy
  • Understanding and advocating for the client’s needs and goals
  • Working directly with the senior leadership to ensure the overall health, direction, and success of the accounts they oversee
  • Providing guidance and oversight to strategy, design, content, and development teams
  • Generating big-picture vision and  seeing it through from ideation to implementation  
  • Providing exceptional service to clients while delivering engagements on time and on budget.  

Qualifications:

  • 8+ years experience in professional services, with 4+ years leading strategic relationships
  • Background in digital with a strong emphasis in technology, design, or both
  • Excellent interpersonal and communication skills
  • Strong leadership, managerial, and customer relationship skills
  • Experience with design thinking and agile development methodologies
  • Experience managing fiscal health of accounts/projects
  • Experience negotiating contracts
  • Global team management and remote team management experience
  • Strong strategic thinking, problem-solving skills, and independent self-direction, along with a desire for team collaboration and open communication. 

In addition to a competitive salary, Modus offers a great work environment, premium health care plan, training courses and certifications, the opportunity to work with the latest technologies, and other great benefits, including:

  • Flexible work schedule
  • Work from home options
  • Premium health care plan
  • Annual performance evaluations
  • Relaxed work environment
  • Strong culture with smart and engaging colleagues
  • Training 

If you are self-motivated and enjoy being part of a diverse team of talented people who are helping to invent the digital future, apply now!